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FAQ’s

Q: What is our Back to the Future plan?

During lockdown we have been providing remote support and maintaining interaction online and via telephone calls, in group Zoom sessions and 1-2-1 sessions with as many young people as possible.

While still maintaining this, we are now also offering targeted outreach within our local area, doing home visits to members, and will soon be running our Summer Holiday Club for junior members.

We are planning the partial opening of the Youth Zone building on 27th July for limited numbers of young people who would benefit most from regular, face-to-face engagement with youth workers. Achieving this whilst protecting the health and wellbeing of young people, employees, volunteers and the wider community is our primary focus.

Strict capacity management, social distancing and hygiene measures will be in place that are in-line with guidance from the government, Public Health England, the NHS, Health and Safety Executive and wider stakeholders including Barking and Dagenham Council and the local schools.

Measures may involve staggering and rotating attendance to maintain safe capacity levels, increased outdoor activities where possible and a limit on the amount of time young people spend at the Youth Zone.

The National Youth Agency guidance allows us to work with groups of up 15 people, with multiple groups using different parts of the building and outside space.

All plans will be closely monitored and maybe adjusted in response to any learning and external factors.

Q: How are services and provision going to change?

Our current provision, which includes remote support and maintaining group and 1-2-1 interaction online and via telephone calls, will continue. We are now also doing targeted outreach within our local area including doing home visits to our members.

From the w/c 27th July, we will begin hosting small groups of young people in the building on an invite only basis. For juniors, we will be running a Summer Holiday Club, Monday – Friday. On Saturdays, we will hold senior sessions (from 3pm) and Futurebility sessions (from 10am). Young people will attend to take part in the session they have signed up for, have some food if they wish and then head home.

Our plan is to enable a limited number of young people to safely attend the Youth Zone facility in line with Coronavirus restrictions and guidance. We hope this number can increase over the coming weeks and months.

Q: When will the normal Youth Zone programme resume?

We are constantly reviewing the situation, taking advice from the government and Public Health England and are hopeful we will be able to operate our normal timetable in the near future.

Q: With your plans, who will be able to access face-to-face provision (indoor or outdoor) and how have you arrived at that decision?

From 27th July we are planning the partial opening of the Youth Zone building for limited numbers of young people who would benefit most from regular, face-to-face engagement with youth workers.

We will be working with young people and their guardians to understand individual circumstances and this will inform who will attend.

Young people, parents or guardians can also request to attend the Youth Zone by contacting: enquiries@futureyouthzone.org.

We are looking forward to welcoming all members back to the Youth Zone but at the moment it is important to balance the needs of young people with government guidance.

We will be continuing to provide universally accessible online and telephone support whilst increasing face to face sessions at the Youth Zone.

Q: How many young people will be able to access face-to-face provision (indoor or outdoor) at any one time?

National Youth Agency guidance allows us to work with groups of up 15 people, with multiple groups using different parts of the building and outside space.

All plans will be closely monitored and maybe adjusted in response to any learning and external factors.

Q: What hours will the face-to-face provision be available, and where will it take place?

Youth Zone opening hours will be from 8am to 8pm Monday to Friday and 10am – 8pm on a Saturday. Our outdoor provision and outreach work will be conducted during those times.

At this time it will not be possible for parents, guardians and young people not signed up for sessions in advance to come into the Youth Zone.

Q: What activities will young people be able to take part in?

Whilst the offer will be different to accommodate social distancing, young people will still be able to thoroughly enjoy a varied and fun offer each time they are welcomed into Future from arts, sports and recreational activities.

Q: Will my child be able to attend with their friends?

This will be possible if your child and their friends have been contacted to attend the Youth Zone. However, they will need to maintain social distancing.

Young people, parents or guardians can also request to attend the Youth Zone by contacting: enquiries@futureyouthzone.org

Q: Is it still 50p per visit, and will you be accepting cash?

No. We appreciate that it is a difficult time for many families and will therefore be waiving the 50p entrance fee until further notice.

We have also frozen all £5 membership renewals until further notice.

Q: What measures have you taken to ensure your plan is safe and how will you be managing social distancing and hygiene measures?

We have conducted a detailed Risk Assessment that can be viewed here and modified aspects of service delivery and building use in line with restrictions and guidance.

We have marked out 2-metre spacings within the Youth Zone to help young people and employees maintain this distance. We will remain vigilant and enforce this rule as best we can.

A screen has been put in place at reception. Hand sanitizer will be available throughout the building and regular handwashing will be encouraged.

There will be regular cleaning and disinfecting of surfaces and objects that are frequently touched by young people and staff. Deep cleans are scheduled daily for when the Youth Zone is closed.

We will continue to follow guidance from the government, NHS, Public Health England, Health and Safety Executive and wider stakeholders.

All plans will be closely monitored and may adjust in response to internal and external factors.

Q: What will be the process for my child who is coming in to attend a session? 

Juniors attending holiday provision will be invited onto the programme with set entry and exit times, confirmed prior to attending. Parents can utilise the drop off zone outside if travelling by car. A member of the team will also be available to collect young people from your vehicle and the bus stops on Gale Street and Porters Avenue in our immediate vicinity.

We ask that parents and carers take responsibility to ensure young people are well before coming to the Youth Zone.

If desired we will be providing PPE to complement social distancing and coronavirus measures implemented within the building.

Young people will be in groups of up to 10 young people, with colour coded wrist bands to correspond to staggered break times, lunch, and toilets.

Young people will leave at staggered intervals, with collection and pick up by parents taking place outside in the main entrance in. A member of the team will be available to support young people to the drop off zone and or bus stops upon exit.

Seniors and Futurebility members will be invited into the sessions via telephone contact by the team. They will follow the above guidance when attending the session. However, senior members can book a space for our outdoor provision through calling us, directly messaging us on social media or emailing enquiries@futureyouthzone.org

Q: Will young people be able to or be required to wear masks?

In-line with current government guidance, young people can choose to wear a mask if they wish as long as they do not have any health conditions that would prevent them from doing so.

Q: Have you made changes to the building and how it is used?

We have put screen up at reception and have mapped out 2 metre markings within the Youth Zone to help young people and employees maintain this distance.

We’ve also stopped free roaming of the building and young people will be kept in their groups with specific break and lunch times and allocated toilets. There will be hand sanitiser available throughout the building.

Q: Who has been consulted regarding the plan? 

The plan has been created using guidance from the government, National Youth Agency, NHS, Public Health England, Health and Safety Executive and our wider stakeholders.

Q: Have workers and volunteers received additional training?

Yes. All staff and volunteers have received additional training. The training has covered social distancing, hygiene and how to adapt the Youth Zone offer within government guidelines

Q: Will workers and volunteers be wearing PPE such as masks?

In-line with government guidance, workers and volunteers can choose to wear a mask if they wish as long as they do not have any health conditions that would prevent them from doing so.

Q: Will workers and volunteers be regularly tested?

In-line with the current government guidance staff do not need to be routinely tested.

We request that staff, volunteers and young people do not attend the Youth Zone if they, or someone in their household, display any Coronavirus (COVID-19) symptoms. They should follow government guidance on self-isolation, using the track and trace service and being tested.

Q: What will you do if someone involved in a face-to-face session or one of their family members/guardians is showing symptoms of Coronavirus (COVID-19)?

You should self-isolate in line with government guidance and not attend the Youth Zone in any of the following scenarios:

In line with government guidance the Youth Zone will maintain records of all people who enter the building and will share these with NHS Test and Trace where requested.  We will work with all relevant bodies to decide on appropriate actions should it become apparent that someone involved in a face-to-face session or one of their family members/guardians is showing symptoms of Coronavirus (COVID-19).

Q: Who should I speak to if I want more information about Future Youth Zone’s Back to the Future reopening plan?

You can contact our Head of Youth Work  Zakaria Hussain on zakaria.hussain@futureyouthzone.org or 0203 941 6722

Additional useful guidance links:
NHS: https://www.nhs.uk/conditions/coronavirus-covid-19/
Government guidance and support: https://www.gov.uk/coronavirus
The Mix: https://www.themix.org.uk
BD CAN: https://www.lbbd.gov.uk/let-us-know-if-you-need-help-or-support